Theatre Operations Manager

1 month ago

Regina, Saskatchewan, Canada Ukrainian Canadian Congress Of Saskatchewan Full time
Job Title: Patron Services and Operations Manager

Globe Theatre is a leading performing arts organization in Saskatchewan, dedicated to delivering exceptional live theatre experiences. We are seeking a highly skilled Patron Services and Operations Manager to join our team.

Job Summary:

The Patron Services and Operations Manager will be responsible for overseeing the creation of outstanding patron interactions and customer service experiences. This includes planning, coordinating, and executing all aspects of ticket sales, Box Office, Bartenders, Ushers, and Volunteers for the theatre's productions.

Key Responsibilities:
  • Develop and implement strategies to enhance customer service and deepen the live theatre experience for patrons, donors, volunteers, and the community.
  • Collaborate with the Front of House team to inspire and oversee the creation of outstanding patron interactions and customer service experiences.
  • Plan, oversee, and coordinate all aspects of ticket sales, Box Office, Bartenders, Ushers, and Volunteers for the theatre's productions, including staffing, scheduling, and budgeting.
  • Participate in the ongoing development of marketing strategies with specific input on ticket/bar/concession pricing and customer service.
  • Manage the preparation and balancing of all deposits, including bar sales, Box Office sales, donations, accounts receivable payments, etc.
  • Manage ordering & inventory of Box Office materials, Bar/Concession supplies, alcohol, food & beverage items.
  • Prepare strategies, materials, training, and monitor progress for Box Office involved in renewal and acquisition campaigns as well as day-to-day operations.
Requirements:
  • Strong leadership, customer service, and problem-solving skills.
  • Bartending/service experience is an asset, but not a requirement (will need valid SIRS certification).
  • Experience with Microsoft systems, Outlook, Excel, etc.
What We Offer:

Globe Theatre offers a comprehensive benefits package, including healthcare benefits and a group RRSP plan with employer matching. We also offer a hybrid work-from-home policy, dog-friendly office, monthly cell phone stipend, and complimentary tickets to all productions.

We are excited to expand our team as Globe Theatre moves back into our historic MacCorquodale Place in downtown Regina after a 4-year renovation.

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