Sephora Store Experience Manager

1 month ago


Ottawa, Ontario, Canada Sephora USA, Inc Full time
About the Role

We are seeking a highly skilled and experienced Store Experience Manager to join our team at Sephora USA, Inc. As a key member of our store leadership team, you will be responsible for delivering exceptional client experiences and driving sales growth in our stores.

Key Responsibilities
  • Client Experience: Develop and implement strategies to enhance client satisfaction and loyalty, ensuring a seamless and personalized experience across all touchpoints.
  • Team Leadership: Lead and manage a high-performing team of beauty advisors, providing coaching, training, and development opportunities to drive sales and client satisfaction.
  • Store Operations: Oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly and efficiently.
  • Visual Merchandising: Collaborate with the visual merchandising team to create visually appealing store displays and ensure that all visual elements are aligned with company standards.
  • Vendor Management: Build and maintain strong relationships with brand partners, ensuring that all brand representatives are effectively trained and coached to drive sales and client satisfaction.
Requirements
  • Experience: 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • Skills: Excellent verbal and written communication skills, with the ability to influence business partners at all levels. Proven ability to create high-performing teams and drive sales growth.
About Sephora

Sephora is a leading beauty retailer with a passion for delivering exceptional client experiences. We offer a comprehensive training program, competitive compensation and benefits package, and opportunities for career growth and development.



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