Technical Support Specialist for High-Pressure Trading Floor

2 weeks ago


Greater Toronto Area, Canada Dacaro Services Full time

Dacaro Services is seeking a skilled and proactive Desktop Tradefloor Support Analyst to join our IT team. The ideal candidate will have strong technical expertise, exceptional problem-solving skills, and the ability to thrive in a fast-paced financial services environment.

Job Summary

This role involves providing technical support to end-users in a high-pressure trading floor environment, ensuring seamless operation of desktop systems, applications, and related infrastructure. Key responsibilities include:

  • End-User Support: Providing hands-on support for traders and other end-users, resolving hardware, software, and network-related issues efficiently to minimize downtime.
  • Tradefloor Equipment Maintenance: Installing, configuring, and maintaining desktops, monitors, docking stations, VoIP phones, and other peripherals specific to trading operations.
  • Application Support: Troubleshooting and supporting trading and financial applications, ensuring functionality and quick recovery from disruptions.
  • Incident Response: Managing and resolving incidents in a timely manner, escalating to higher levels of support when necessary, and documenting resolution processes.
  • Technology Upgrades: Assisting in deploying and upgrading hardware and software, ensuring compatibility with trading floor requirements.
  • Collaboration: Liaising with infrastructure, application, and network teams to resolve complex issues and improve the end-user experience.
  • Documentation: Maintaining detailed records of support activities, including issue resolution, system configurations, and standard operating procedures.
  • Compliance: Ensuring compliance with IT security policies and standards, especially concerning the sensitive nature of financial trading environments.
  • On-call Support: Providing occasional after-hours or weekend support for critical trading operations or system maintenance.

We offer an estimated salary range of $85,000 - $110,000 per annum, based on experience and qualifications.



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