Tiffany Client Service Representative

1 week ago

Québec, Quebec, Canada Tiffany & Co Full time

Job Summary

We are seeking a highly skilled and passionate Client Advisor to join our team at Tiffany & Co. in Montréal. As a Client Advisor, you will be responsible for delivering exceptional client experiences across multiple contact channels, including phone, email, and live chat.

Key Responsibilities

  • Deliver luxury best-in-class client experiences aligned with Tiffany core brand values and integrity.
  • Consistently deliver outstanding service to resolve client issues effectively and with empathy.
  • Escalate issues diligently to ensure prompt and client-centric resolution.
  • Initiate proactive, elevated, and relevant product recommendations for the client.
  • Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
  • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
  • Ensure compliance with all policies and processes at all times.
  • Communicate with passion and authenticity, using elevated verbal and written language.
  • Meet and exceed client, service, and commercial goals.

Requirements

  • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset.
  • Excellent verbal and writing communication skills in French & English, high energy, and passion.
  • Strong computer experience working on multiple software platforms.
  • Ability to multitask, handling phone, email, and live chat communications.
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays.
  • Authorization to work in Canada.
  • Proficiency with Salesforce is a strong asset.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and offer accommodations throughout the hiring process. If you require an accommodation, please contact us to let us know and we will work with you to meet your needs.

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