Customer Service Representative

1 month ago


Mississauga, Ontario, Canada Pam Pabla Insurance Agency Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Pam Pabla Insurance Agency team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Assist clients with changes, cancellations, and updates to their contracts, ensuring their needs are met effectively.
  • Establish and maintain strong customer relationships, following up with clients as needed.
  • Use a customer-focused approach to educate clients about insurance options and provide personalized recommendations.
Requirements:
  • Develop leads, schedule appointments, and identify client needs to market appropriate products and services.
  • Exhibit professionalism, attention to detail, and strong communication and verbal skills.
  • Ability to multitask, work in a fast-paced environment, and communicate effectively with managers.
Qualifications:
  • College diploma or university degree.
  • Minimum 2 years of experience in office work.
  • Knowledge of financial documents and ability to use computer software.
  • Experience with operations and customer service, with a second language a plus.
  • Continuous desire to improve and excellent interpersonal skills.
  • Strong understanding of social media and technology, with the ability to make presentations to potential customers.
  • Property and Casualty License (preferred) and previous insurance experience in various disciplines.

Please note that these positions are with an independent contractor agent, not with Desjardins Group or its subsidiaries.



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