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Receptionist Scheduler

2 months ago

Maple Ridge, British Columbia, Canada Retirement Concepts Full time

About Us

At West Coast Seniors Housing Management, we strive to create a supportive and inclusive work environment that fosters growth and development for our teams. Our communities are built on the principles of respect, dignity, and compassion, and we are committed to providing exceptional service to our residents.

About the Role

The Receptionist/Scheduler is a key member of our team, responsible for providing exceptional customer service and ensuring the smooth operation of our reception and office procedures. This role requires a high level of organization, communication, and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities

Key responsibilities include:

  • Providing exceptional customer service to residents, visitors, and staff
  • Monitoring and responding to the tenant emergency call system
  • Organizing and maintaining all functions of the reception desk
  • Booking appointments and meeting rooms for various managers
  • Following policies and procedures of the community
  • Supporting other departments in an administrative capacity
  • Arranging shift coverage for short calls and longer-term planned absences
  • Reviewing and reporting unfilled shifts, casual call-in lists, and staff availability concerns
  • Assisting the Administrative Coordinators with clerical tasks
  • Attending and participating in community and education programs

Qualifications and Skills

Requirements include:

  • Grade 12 education or equivalent with recent, two years of related experience
  • Ability to plan, organize, and prioritize with multiple critical timelines
  • Ability to work independently and in cooperation with others
  • Computer literacy with intermediate to advanced Excel and Word
  • Basic accounting and payroll experience an asset
  • Ability to demonstrate tact, diplomacy, empathy, patience, and concern in providing quality services to residents
  • Ability to read, write, and speak English proficiently and understand verbal and written instructions
  • All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines
  • Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand, and walk as required to perform the duties of the position

West Coast Seniors Housing Management is an equal opportunity employer.