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Receptionist Scheduler

7 months ago

Maple Ridge, Canada Maple Ridge Seniors Village Full time

**About Us**
- At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.
**About the Role**
The Receptionist/Scheduler reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community. This role is also responsible for adjusting schedules and filling vacant shifts.
**Responsibilities**

Include but not limited to:

- Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
- Organizes and maintains all functions of the reception desk.
- Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
- Takes appropriate messages when necessary.
- Books appointments and meeting rooms for various managers.
- Follows policies and procedures of the community.
- When possible support other departments in an administrative capacity.
- Arranges shift coverage for short calls and longer term planned absences by following the community’s procedures as applicable.
- Reviews and reports unfilled shifts, casual call in list, and staff availability concerns as applicable
- Assists the Administrative Coordinators as required in the clerical aspects of resident billing, comfort fund, invoicing and payroll.
- Attends and participates in community and education programs.
- Performs other related duties as required.

**Qualifications and Skills**:

- Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
- Ability to plan, organize and prioritize with multiple critical timelines.
- Ability to work independently and in cooperation with others.
- Computer literate with intermediate to advanced Excel and Word.
- Basic accounting and payroll experience an asset.
- Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
- Ability to read, write and speak English proficiently and understand verbal and written instructions.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.
- West Coast Seniors Housing Management_
- _is an equal opportunity employer._