Director of Guest Experience Enhancement
2 weeks ago
Four Seasons Hotels and Resorts is a global luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world. Our company culture enables us to deliver exceptional guest experiences.
In this role, you will be responsible for the technical implementation of our customer experience enhancements. This includes guest sentiment analysis and activation projects, as well as close collaboration with cross-functional teams to integrate systems and oversee systems integrations and core platform management.
Key Responsibilities:
- Define and monitor key metrics to track and manage the health of the customer database used for guest sentiment analysis and activation efforts.
- Manage business rules and processes for customer subscriptions within the CX system, ensuring accurate and compliant database management.
- Ensure privacy and security compliance for the customer database, collaborating with Commercial and legal teams as needed.
- Provide guidance and support to technical teams and developers on best practices for database management and CX system utilization to optimize guest profile building and lead generation initiatives.
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Guest Experience Supervisor
1 month ago
Toronto, Ontario, Canada Allied Properties REIT Full timeAbout the RoleWe are seeking a highly motivated and experienced Guest Experience Supervisor to join our team at Allied Properties REIT. As a key member of our team, you will be responsible for delivering exceptional customer experiences and leading a team of Guest Experience Ambassadors.Key ResponsibilitiesAssist in the execution of service programming that...
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Toronto, Ontario, Canada Scotiabank Full timeTransforming Customer and Employee ExperiencesWe are seeking a highly skilled Senior Channel Manager to join our team at Scotiabank. This is an exceptional opportunity for a seasoned professional to lead the optimization of customer and employee experiences across Social Media and Email channels.About the RoleThe successful candidate will report directly to...
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Host and Guest Experience Specialist
1 week ago
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Guest Experience Ambassador
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Washroom Attendant
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Executive Director Position
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Guest Experience Expert
2 weeks ago
Toronto, Ontario, Canada Marriott International Full timeJob Summary:We are seeking a skilled Guest Experience Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences from arrival to departure.About the JobThis is an exciting opportunity to work in a fast-paced environment and make a real difference in our...
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AML Enhanced Due Diligence Director
1 week ago
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Housekeeping Professional
1 week ago
Toronto, Ontario, Canada Easton's Group of Hotels Full timeUnlock Your Potential in Hotel HospitalityWe are seeking a dedicated and detail-oriented Housekeeping Professional to join our vibrant team at Holiday Inn Toronto International Airport. As a key member of our housekeeping staff, you will play a vital role in delivering exceptional guest experiences and ensuring the highest standards of cleanliness and...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences and creating lasting impressions. Our company culture is built on a foundation of luxury with genuine heart, and we strive to make every interaction with our guests, residents, and partners a memorable...
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Guest Experience Manager
1 month ago
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Talent Development Specialist
1 week ago
Toronto, Ontario, Canada Indigo Full timeIndigo is a leading Canadian retailer dedicated to creating engaging experiences for customers. We are seeking a highly skilled Talent Development Specialist to join our team and play a key role in enhancing the overall employee experience.About IndigoWe are a company that loves books and all things beautiful, with a passion for delivering exceptional...
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Host - Guest Experience Ambassador
3 weeks ago
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Chief Beverage Experience Director
1 week ago
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Customer Experience Enhancement Specialist
1 week ago
Toronto, Ontario, Canada Snapcommerce Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Enhancement Specialist to join our growing Operations team. The selected individual will play a pivotal role in enhancing customer satisfaction by improving processes, resolving escalated customer issues, leveraging advanced technology tools, and conducting comprehensive analyses to assess...
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Host - Guest Experience Specialist
1 month ago
Toronto, Ontario, Canada MLSE Full timeHost Job SummaryWe are seeking a skilled Host to join our team at MLSE Food & Beverage. As a Host, you will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive.Key Responsibilities:Manage reservations and seating to deliver an exceptional guest experience.Assist with operational tasks to support overall service...
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Seasonal Guest Experience Ambassador
1 month ago
Toronto, Ontario, Canada OMERS Full timeAbout the RoleWe are seeking highly motivated Guest Experience Representatives to join our team at Yorkdale Shopping Centre during our seasonal period. As a Guest Experience Representative, you will be an ambassador for Yorkdale Shopping Centre, ensuring professionalism, pride, and passion in every interaction.Key ResponsibilitiesProactively seek...
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Seasonal Guest Experience Ambassador
1 month ago
Toronto, Ontario, Canada OMERS Full timeEmpower Your ImpactAt OMERS, we're committed to creating a workplace where employees thrive. We're looking for highly motivated Guest Experience Representatives to join our team at Scarborough Town Centre during our seasonal period.About the RoleAs a Guest Experience Representative, you'll be an ambassador for Scarborough Town Centre, ensuring...
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Barista - Enhance Customer Experience
3 weeks ago
Toronto, Ontario, Canada Aritzia Full timeThe TeamWe are a dynamic Café Experience team dedicated to delivering exceptional customer service and enhancing our in-store shopping experience.The OpportunityAs a Barista, you will be part of our team responsible for elevating and enhancing the personal shopping experience. You will work closely with the Retail and Employee Experience Departments to...
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NA-Managing Director
3 weeks ago
Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...