Concierge - Hospitality Expert

3 weeks ago

MontTremblant, Canada Hilton Grand Vacations Full time
Job Summary

As a Concierge at Hilton Grand Vacations, you will be responsible for delivering exceptional guest experiences and driving sales growth through targeted marketing efforts.

Key Responsibilities

* Book qualified prospects for vacation ownership presentations or alternate marketing options
* Maintain the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment
* Provide a specialized check-in experience, and possibly, escort guest to unit, as defined by role
* Learn and deliver branded and scripted marketing pitch
* Collect deposits for vacation ownership presentations booked
* Book and sell area activities for on-site guests according to business needs and as directed by management
* Provide guests with site and area information upon request
* Maintain familiarity with all Company programs, systems and resorts
* Remain current on all area attractions and dining options
* Know home resort and all of the amenities that it offers to members, owners, and guests
* Report all negative guest experiences to the In House Marketing Manager
* Participate in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management
* Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property

Why Work for Us?

* Our Mission and Values
* Internal growth opportunities
* Being part of an industry leader in the hospitality field
* Benefits include extended health & dental and vision coverage
* Short term and long term disability benefits
* Employee Assistance Program
* Wellness allowance
* Group RRSP
* Team Member and Family Travel Program providing reduced hotel room rates

Qualifications

* High School Diploma or equivalent

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