Customer Service Team Lead

3 weeks ago


Markham, Ontario, Canada ACD ELECTRIC & PLUMBING LTD. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at ACD Electric & Plumbing Ltd. The successful candidate will be responsible for overseeing the daily operations of our customer service department, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless customer service delivery
  • Establish and maintain work schedules and procedures to optimize productivity
  • Examine and verify the accuracy of work to ensure high-quality customer service
  • Identify training needs for staff and develop training programs to enhance their skills
  • Prepare and submit reports to management on customer service performance
  • Train staff in job duties, safety procedures, and company policies to ensure compliance
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity
Requirements
  • 3-4 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong organizational and time management skills
  • Ability to work under pressure and maintain a high level of accuracy
Working Conditions
  • Work in a fast-paced customer service environment
  • Work under pressure to meet customer service standards
  • Work in a team environment with 3-4 people
Personal Suitability
  • Accurate and detail-oriented
  • Excellent communication and interpersonal skills
  • Dependable and reliable
  • Organized and able to prioritize tasks
  • Team player with a positive attitude
Financial Benefits
  • Bonus structure based on performance
Other Benefits
  • Parking available on site
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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