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Customer Service Team Lead

2 months ago


Markham, Ontario, Canada Ben's Building Materials Ltd.] Full time

Ben's Building Materials Ltd. seeks a dedicated Customer Service Supervisor to oversee the customer service department. This role requires strong leadership and communication skills to ensure seamless customer interactions.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring all customer inquiries are addressed promptly and professionally.
  • Team Leadership: Supervise and guide the customer service team, promoting a positive work environment and fostering a culture of excellence.
  • Communication: Develop and maintain effective communication channels with customers, team members, and other departments to ensure seamless collaboration.

Requirements: A strong customer service background, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Work Environment

As a Customer Service Supervisor at Ben's Building Materials Ltd., you will work in a dynamic and supportive team environment. You will be responsible for overseeing the customer service department, ensuring all customer inquiries are addressed promptly and professionally.

Key Skills: Customer service, leadership, communication, team management, problem-solving, and time management.

Working Conditions: This role requires working in a fast-paced environment, interacting with customers and team members, and using computer software to manage customer interactions.