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Restaurant Operations Manager
2 months ago
Key Responsibilities:
- Develop and Implement Operational Strategies: Determine the type of services to be offered and implement operational procedures to ensure efficient and effective service delivery.
- Financial Management: Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
- Performance Evaluation: Conduct performance reviews to assess employee performance and provide constructive feedback for improvement.
- Regulatory Compliance: Enforce provincial/territorial liquor legislation and regulations to ensure compliance and minimize risk.
- Inventory Management: Organize and maintain inventory to ensure timely and efficient supply of food and other essential items.
- Health and Safety: Ensure health and safety regulations are followed to maintain a safe working environment.
- Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to secure the best possible deals.
- Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
- Marketing and Promotion: Participate in marketing plans and implementation to promote the business and attract new customers.
Supervision and Team Management:
- Team Size: Supervise a team of 5-10 people to ensure effective teamwork and collaboration.
Technical Skills:
- Computer Software: Proficient in MS Excel, MS Office, MS Outlook, and MS Word to manage administrative tasks and maintain accurate records.
- Spreadsheet Management: Skilled in spreadsheet management to analyze data and make informed decisions.
Work Environment and Physical Demands:
- Work Environment: Fast-paced environment with a high level of pressure to meet customer demands.
- Physical Demands: Repetitive tasks and attention to detail are essential in this role.
Personal Qualities and Skills:
- Accuracy and Attention to Detail: Accurate and detail-oriented with a focus on delivering high-quality results.
- Client Focus: Client-focused with excellent oral and written communication skills.
- Dependability and Reliability: Dependable and reliable with a strong work ethic.
- Efficient Interpersonal Skills: Efficient interpersonal skills with the ability to build strong relationships with colleagues and customers.
- Team Player: A team player with a collaborative approach to work.
Experience and Qualifications:
- Experience: 1 year to less than 2 years of experience in a similar role.
- Language of Work: English.
- Hours of Work: 35 to 40 hours per week.
