Membership Services Manager

4 weeks ago

Abbotsford, British Columbia, Canada Vancouver Full time
Job Title: Membership Services Manager

At Canucks Sports & Entertainment, we are seeking a highly motivated and experienced Membership Services Manager to join our team. As a key member of our Membership Services team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Lead the Membership Services team to deliver exceptional customer service and achieve sales targets.
  • Develop and implement strategic plans to improve member retention and satisfaction.
  • Collaborate with the Ticket Sales and Service teams to ensure seamless communication and coordination.
  • Manage and resolve member complaints and issues in a timely and professional manner.
  • Work closely with the senior leadership team to develop and implement business strategies.
Requirements:
  • Minimum 3-5 years of experience in a customer-facing role, preferably in a supervisory capacity.
  • Post-secondary education in a related field, such as business administration or hospitality management.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Experience with CRM systems and data analysis.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a diverse and inclusive team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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