Tour Operations Manager

2 weeks ago


Toronto, Ontario, Canada Holiday Seasons Travel Full time
Job Summary

We are seeking a skilled Tour Operations Manager to oversee the daily operations of our travel agency. As a key member of our team, you will be responsible for managing staff, coordinating travel itineraries, and ensuring exceptional customer service.

About Holiday Seasons Travel

Holiday Seasons Travel is a dynamic and growing company that specializes in creating unforgettable travel experiences for our clients. Our team is passionate about delivering outstanding service and exceeding customer expectations.

Job Description
  • Manage Staff: Supervise and train a team of travel agents, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Coordinate Travel Itineraries: Plan and execute complex travel itineraries, taking into account client preferences, budget constraints, and logistical requirements.
  • Customer Service: Respond to client inquiries, resolve issues promptly, and ensure seamless communication throughout the booking process.
  • Report Generation: Prepare and submit regular reports on sales performance, customer satisfaction, and operational metrics.
Requirements
  • Education: Completion of a relevant post-secondary program or equivalent experience.
  • Experience: At least 1 year of experience in a similar role or related field.
  • Skills and Qualifications: Strong leadership and communication skills, ability to work in a fast-paced environment, proficiency in MS Outlook, and a passion for delivering exceptional customer service.
Compensation and Benefits

The successful candidate can expect a competitive salary range of $55,000 - $65,000 per annum, depending on experience. Additionally, our comprehensive benefits package includes health and dental insurance, paid time off, and opportunities for professional development.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.


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