Customer Service Representative

2 days ago


Edmonton, Alberta, Canada Spence Diamonds Full time
About Spence Diamonds

We are a proudly Canadian company with over 40 years of experience in the diamond industry. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment.

At Spence Diamonds, we take shopping for an engagement ring to the next level by providing top-of-the-line designer prototypes and unparalleled diamond education. We also offer reasonably priced, ethical, and sustainable diamond choices through our Artisan Created Diamonds line.

Job Description

We are currently seeking a Customer Service Representative - Diamond Experience Specialist to join our team. As a key member of our customer service team, you will embody our culture and values by providing exceptional customer experiences.

Your primary responsibility will be to provide professional support to our customers through phone, email, and in-person interactions. You will assist with presenting valuable products, representing products with confidence, and promoting accuracy within the store through exceptional process handling.

Some of your specific duties will include:

  • Greeting every customer in a friendly manner and providing extraordinary customer service
  • Offering sales support to our sales teams during busy periods and taking customers through our showroom experience
  • Inspecting and processing incoming jewelry repairs
  • Following up with customers via phone or email regarding their repair orders
  • Completing quality checks and providing completed orders to customers at pickup
  • Answering all phone and email correspondences
  • Cash handling and end of day processing
  • Assisting in coordinating the showroom appearance, merchandising, and store tidiness
Requirements

To be successful in this role, you should have:

  • Detailed orientation and excellent time management skills
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution abilities
  • Energetic and outgoing personality with strong customer relationship skills
  • At least one year of experience working in a customer service environment
  • Able to work with a computer and learn new technology and software
  • Minimum availability of three days a week, including one weekend day, with flexible daytime availability preferred
Benefits

We offer a competitive hourly rate of $16.75 and a variety of benefits, including attractive compensation packages, employee discounts, learning and development resources, special gifts for work anniversaries and milestones, regular celebrations and incentive programs, and opportunities for growth within the company.



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