Customer Service Representative

1 month ago


Edmonton, Alberta, Canada GardaWorld Full time

Alarm Customer Service Representative

About the Role:

We are seeking a skilled Customer Service Representative to join our team at GardaWorld. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner.
  • Maintain accurate records of customer interactions and resolve issues in a timely and efficient manner.
  • Develop and maintain in-depth knowledge of our products and services to provide expert advice to customers.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with industry trends and developments to ensure our customers receive the best possible service.

Requirements:

  • High school diploma or equivalent.
  • 1+ year of experience in a customer-facing role, preferably in the security industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Computer literacy and proficiency in software applications.

What We Offer:

  • Competitive salary starting at $17.50/hour.
  • Opportunities for advancement and growth within the company.
  • A dynamic and supportive work environment.

About Us:

GardaWorld is a leading provider of smart home security and safety services. We are committed to delivering exceptional service to our clients and are seeking a skilled Customer Service Representative to join our team.



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