Healthcare Support Specialist
6 hours ago
We are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our team in their daily activities. As a Team Assistant, you will play a key role in ensuring that patients receive prompt and effective customer service.
Key Responsibilities- Provide administrative support services to Care Coordinators, including processing new referrals and orders for services, supplies, and equipment.
- Process and assist in managing confidential patient records, including entering, updating, and maintaining patient data in the electronic database.
- Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
- Provide back-up support to other positions as required.
- A college diploma in the health or social services field, or business/office administration preferred.
- 2+ years' related office experience.
- Accurate keyboarding/data-entry skills.
- Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
- Excellent organizational skills and ability to work with minimal supervision.
- Advanced multi-tasking skills, with the ability to meet performance and service goals.
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
- Excellent oral and written communication skills, including strong listening skills.
- Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
We are Ontario Health atHome, a leading provider of home and community care support services. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centred care.
We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
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