Operations Trainee

2 months ago

Vancouver, British Columbia, Canada Craftsman Collision Full time
Operations Trainee

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and customer satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations manager and contribute to our team's success.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for internal and external stakeholders.
  • Support daily operations, leading to efficient and effective shop management.
  • Manage shop operations in alignment with The Craftsman Way (TCW).
  • Provide vacation coverage as required, under the direction of the regional operations manager.
  • Utilize company dashboards to identify and prioritize tasks.
  • Participate in daily production meetings and maintain professional relationships with stakeholders.
  • Write estimates and schedules repairs as needed.
  • Enter parts and sublet invoices using the Craftsman Management System.
  • Apply expert knowledge of insurance and fleet policies and procedures.
  • Support daily production, workflow, and quality control.
  • Walk with purpose, demonstrating care for the whole vehicle and stakeholders.
  • Work with the Operations team and Shop Manager to achieve operational goals and align with organizational objectives.
  • Proactively reduce effort to increase touch time and reduce vehicle days in shop.
  • Ensure compliance with internal policies, procedures, and guidelines.
  • Bring forward suggestions for training needs and process improvements.
  • Support company standards in SPARKLE, safety, and security.
  • Represent and promote the Craftsman Collision brand positively, aligned with stated values.
Requirements:
  • Minimum 3 years of related experience in a fast-paced, team-oriented environment.
  • Post-secondary degree or diploma in a related field preferred, or a combination of education and relevant experience.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, with the ability to interact with senior leadership and decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms, with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Legally entitled to work in Canada with no restrictions.
Benefits:

As a member of the Craftsman Collision team, you'll enjoy valuable perks like extended health and dental, professional development, certified training, and more.

Your resume should clearly outline how your qualifications and experience fit this position.

We appreciate the time taken by all applicants, however, only selected candidates will be notified by phone or email.

Thank you for your interest in Craftsman Collision.

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives are...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives are...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service and support daily operations to ensure stakeholder objectives...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for internal and external...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations manager.Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for internal and external...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    2 months ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to the success of our team.Key Responsibilities:Provide exceptional customer service and support daily...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to our team's success.Key Responsibilities:Provide exceptional customer service, both internally and...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our operations manager in the Okanagan region.Key Responsibilities:Provide exceptional customer service, both internally and externally, to continuously improve...

  • Operations Trainee

    4 weeks ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our operations manager in the Okanagan region.Key Responsibilities:Provide exceptional customer service, both internally and externally, to continuously improve...

  • Operations Trainee

    4 weeks ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our operations manager in the Okanagan region.Key Responsibilities:Provide exceptional customer service, both internally and externally, to continuously improve...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager and contribute to our team's success.Key Responsibilities:Provide exceptional customer service, both internally and...

  • Operations Trainee

    1 month ago

    Vancouver, British Columbia, Canada Craftsman Collision Full time

    Operations Trainee Job DescriptionCraftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our operations manager in the Okanagan region.Key Responsibilities:Provide exceptional customer service, both internally and externally, to continuously improve...