Operations Trainee

1 week ago

Vancouver, British Columbia, Canada Craftsman Collision Full time
Operations Trainee Job Description

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking a skilled Operations Trainee to support our Metro Vancouver operations manager.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for internal and external stakeholders.
  • Support daily operations by leading teams to achieve stakeholder objectives in a safe, effective, and positive manner.
  • Manage shop operations in alignment with The Craftsman Way (TCW).
  • Provide vacation coverage as required under the direction of the regional operations manager.
  • Utilize company dashboards to identify and prioritize tasks.
  • Participate in daily production meetings.
  • Maintain professional relationships with all stakeholders.
  • Write estimates and schedules repairs as required.
  • Enter parts and sublet invoices using the Craftsman Management System.
  • Apply expert knowledge of insurance and fleet policies and procedures.
  • Support daily production, workflow, and quality control.
  • Work with assigned Operations team members and Shop Manager to achieve operational goals.
  • Proactively reduce effort to increase touch time and reduce vehicle days in shop.
  • Ensure compliance with internal policies, procedures, and guidelines.
  • Bring forward suggestions for training needs and process improvements.
  • Support company standards in SPARKLE, safety, and security.
  • Represent and promote the Craftsman Collision brand in a positive manner.
Requirements:
  • Minimum 3 years of related experience in a fast-paced, team-oriented environment.
  • Post-secondary degree or diploma in a related field preferred.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, combined with the ability to interact with senior leadership and decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms with the ability to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Legally entitled to work in Canada with no restrictions.
Benefits:

As a member of the Craftsman Collision team, you'll enjoy extended health and dental, professional development, certified training, and more.

Your resume should clearly outline how your qualifications and experience fit this position.

We appreciate the time taken by all applicants, however, only selected candidates will be notified by phone or email.

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