Operations Trainee

4 weeks ago

Vancouver, British Columbia, Canada Craftsman Collision Full time
Operations Trainee Job Description

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our Metro Vancouver operations manager.

Key Responsibilities:
  • Provide exceptional customer service and support daily operations to ensure stakeholder objectives are met.
  • Support management of shop operations in alignment with The Craftsman Way (TCW).
  • Provide vacation coverage as required and utilize company dashboards to prioritize tasks.
  • Actively participate in daily production meetings and maintain professional relationships with stakeholders.
  • Write estimates and schedules repairs as needed, and utilize the Craftsman Management System to enter parts and sublet invoices.
  • Support daily production, workflow, and quality control of the shop, and work with assigned Operations team members and Shop Manager to follow operational goals.
  • Proactively reduce effort to increase touch time and reduce vehicle days in shop, and ensure compliance with internal policies and procedures.
  • Bring forward suggestions for training needs and continuous process improvements.
  • Support company standards in SPARKLE, safety, and security, and represent and promote the Craftsman Collision brand in a positive manner.
Requirements:
  • Minimum 3 years of related experience in a fast-paced, team-oriented environment.
  • Post-secondary degree or diploma in a related field preferred, or a combination of education and relevant experience.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms, with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.
Benefits:

As a member of the Craftsman Collision team, you'll enjoy extended health and dental, professional development, certified training, and more.

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