Sales and Events Coordinator Professional

2 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time
About the Role

The Sales and Events Coordinator will work as the key coordinator within the department, ensuring all event details are taken care of, internal processes are efficient, and supporting the Sales team with administrative duties.

Responsibilities
  • Administrative Support: Perform general office duties, including filing, sending emails, typing, faxing, and copying, to support Sales and Administration.
  • Sales Documentation: Prepare sales-related documents, such as proposals, contracts, and BEOs, throughout the sales process.
  • Reporting and Data Entry: Assist with daily, month-end, and pick-up reports, as well as data entry in software related to the sales process.
  • Event Coordination: Arrange and coordinate meetings, events, and appointments, including filing group contracts and documents related to external and internal meetings.
  • Inventory Management: Manage inventory of promotional items and sales marketing stationery for the Hotel.
  • Guest Communication: Ensure all documents produced are on time for group bookings events/blocks, and prepare daily files for the Front Desk.
  • Software Management: Enter, retrieve, reconcile, and verify information in software involved in the sales process.
  • Financial Management: Post all deposits/payment in Delphi once payment has been received, in collaboration with the Front Desk Team.
  • Customer Service: Answer guest questions about Anndore House and Constantine Restaurant services, and respond to sales leads for social requests.
  • Team Collaboration: Act as lead catcher for all Restaurant reservations over 12 people, and attend and organize weekly BEO meetings to ensure all details are in place for the event.
Requirements
  • Hospitality Experience: Hospitality experience or comparable sales experience, with a hotel environment preferred.
  • Guest Relationship Building: Proven experience maintaining guest/client relationships.
  • Diploma or Degree: A diploma or degree in Hospitality Management or Business is a definite asset.
  • Teamwork and Communication: Demonstrated ability to interact in a team environment with several divisions/departments, and excellent communication skills (written, verbal, listening).
  • Computer Skills: Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset.
  • Organizational Skills: Organized, results-orientated, proven time management skills, and ability to work under pressure.
  • Availability: Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required.
About Us

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

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