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Zone Manager

2 months ago

Dartmouth, Canada Kaltire Full time
Zone Manager Job Description

As a key member of the Kal Tire Store Leadership Team, the Zone Manager plays a critical role in driving the success of multiple stores within a designated region. This position requires strong leadership skills, a focus on multi-store operations, and the ability to drive financial management and organizational initiatives.

Key Responsibilities:
  • Drive Results: Responsible for the performance of all stores within the zone, including sales, safety, and culture.
  • Collaborate with Regional Director: Develop a zone plan, align store budgets and plans with the zone and region, and establish key performance metrics.
  • Lead by Example: Maintain an active in-store leadership presence for the zone model store, responsible for continuous improvement of the stores within the zone, and overall accountability for results in the zone.
  • Operational Excellence: Create a shared understanding of operational excellence across the zone through visible leadership and ensure accountability to and alignment with Kal Tire Way operational behaviors.
  • Performance Assessment: Assess performance in the zone through on-site observations and develop insights through data-driven analysis of financial, operational, and team member engagement reporting.
  • Coaching and Mentoring: Coach for improvement and mentor store management teams in these practices.
  • Financial Management: Analyze Profit and Loss statements for the zone and implement strategies to grow sales and improve profitability.
  • Sales Strategy: Engage with the Regional Director to validate sales plans and support the sales strategy and programs.
  • Change Management: Lead change and continuous improvement initiatives in the zone, support Store Managers to implement, ensure adoption, and manage resistance.
  • Culture and Accountability: Promote understanding of the vision for Kal Tire and Store Operations, ensure alignment between the region, zone, and individual stores, and build a diverse and inclusive team by continually developing management talent to improve managerial performance at store locations.
  • Safety and Customer Satisfaction: Promote a culture of accountability for safety and customer satisfaction across the zone.
Qualifications and Success:
  • Operations Management Experience: Minimum of three to five years of experience in a multi-store environment and/or oversight of a model location.
  • People Management Experience: Strong people management experience, including recruiting, managing, and assessing performance, supporting career development, identifying growth potential, and driving engagement.
  • Analytical and Decision-Making Skills: Strong analytical, decision-making, planning, and organizational skills.
  • Leadership and Management: Demonstrated ability to manage multiple store locations and achieve customer service and sales targets, collaborate across business functions to achieve expected results, and create and sustain culture change to ensure accountability for operational excellence.
  • Financial Management: Manage profit and loss across multiple locations, present data, and explain strategies and ideas to upper management.
  • Education: College or university diploma or degree, or equivalent combination of experience and education.
Special Requirements:
  • Travel: Regular travel within the zone expected.
  • Relocation: Flexibility to relocate if and when required.

We offer a competitive compensation package based on qualifications and experience, comprehensive medical and dental benefits, employee assistance program, group RRSP/DPSP matching program, discount on tires and mechanical services, positive work culture, opportunities for growth and development, and work-life balance. Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement. We pride ourselves on a supportive and safe work environment.

At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.