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Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada Address Signage Co Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Address Signage Co. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support
    • Provide technical assistance and support to employees and customers via phone, email, and in-person.
    • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
    • Install, configure, and maintain computer systems, networks, and software.
  • Customer Service
    • Provide excellent customer service and support to employees and customers.
    • Respond to customer inquiries and concerns in a timely and professional manner.
  • Documentation and Reporting
    • Maintain accurate and detailed records of technical issues and resolutions.
    • Prepare and submit reports on technical issues and resolutions.
  • Team Collaboration
    • Work collaboratively with other technical support team members to resolve technical issues.
    • Participate in training and development activities to improve technical skills and knowledge.
Requirements
  • Education
    • Diploma or certificate in a related field, such as computer science or information technology.
  • Experience
    • 1-2 years of experience in a technical support role.
  • Skills
    • Excellent technical skills and knowledge of computer systems, networks, and software.
    • Strong customer service and communication skills.
    • Ability to work independently and as part of a team.
Working Conditions
  • Work Environment
    • Work in a fast-paced and dynamic environment.
  • Physical Demands
    • Ability to sit for long periods of time.
    • Ability to lift up to 25 pounds.
What We Offer
  • Competitive Salary
    • Salary range: $50,000 - $70,000 per year.
  • Benefits
    • Health, dental, and vision insurance.
    • Retirement savings plan.