Reservations Manager

4 weeks ago


Municipal District of Rocky View No, Canada Travels4U Corp. Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Travels4U Corp.

Job Summary

The Reservations Supervisor will be responsible for overseeing the daily operations of our travel agency, ensuring that all reservations are accurately processed and that our clients receive exceptional service.

Key Responsibilities
  • Supervise a team of 5-10 reservations agents and provide guidance and support as needed
  • Prepare and submit reports on reservations activity and customer feedback
  • Resolve work problems and provide technical advice to improve productivity and product quality
  • Assist clients with special needs and provide excellent customer service
  • Co-ordinate and assign work, and review performance to ensure high standards are met
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery, and arrange repair work to ensure business continuity and customer service delivery
Requirements
  • 2 years of experience in a travel or customer service role
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Ability to work under pressure and maintain a high level of accuracy
Working Conditions
  • Work in a travel agency environment
  • May require occasional travel
  • Must be able to work in a fast-paced environment with tight deadlines
Security and Safety
  • Criminal record check required
Personal Suitability
  • Accurate and detail-oriented
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability
Screening Questions
  • Are you currently legally able to work in Canada?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30-40 hours per week

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