Reservations Manager

2 weeks ago


Municipal District of Rocky View No, Canada Travels4U Corp. Full time
Job Title: Reservations Supervisor

Travels4U Corp. is seeking a highly skilled Reservations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our reservations department.

Key Responsibilities:
  • Supervise a team of 5-10 reservations agents and provide guidance on job duties, safety procedures, and company policies.
  • Prepare and submit reports on team performance, productivity, and customer satisfaction.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide excellent customer service.
  • Co-ordinate, assign, and review work to ensure efficient operation of the reservations department.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange repair work to ensure business continuity and customer service delivery.
Requirements:
  • 2 years to less than 3 years of experience in a similar role.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Excellent oral communication skills and ability to work under pressure.
  • Attention to detail, fast-paced environment, and tight deadlines.
  • Accurate, client-focused, dependable, flexible, and organized.
Working Conditions:
  • Fast-paced environment with tight deadlines.
  • Work under pressure and maintain attention to detail.
Security and Safety:
  • Criminal record check required.
Personal Suitability:
  • Excellent oral communication skills.
  • Ability to work under pressure and maintain attention to detail.
Screening Questions:
  • Are you currently legally able to work in Canada?
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.

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