Estimator/Project Manager

3 weeks ago

St Catharines, Ontario, Canada ServiceMaster Restore Full time
Job Summary

We are seeking a highly skilled Estimator/Project Manager to join our team at ServiceMaster Restore. As a key member of our operations team, you will be responsible for managing all aspects of restoration projects, including obtaining quotes from sub-trades, budgets, and final repair estimates.

Key Responsibilities
  • Attend various sites and prepare detailed scopes and estimates for insurance and non-insurance jobs received
  • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
  • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
  • Confirm deductibles with the client and obtain payment prior to starting repairs
  • Manage all components of projects while ensuring customer satisfaction through a timely restoration process
  • Monitor and coordinate project activities with the insured individuals, clients, sub-trades, and other consultants
  • Coordinate the daily activities of all project staff, construction trades, and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
  • Assist in the resolution of change requests, unforeseen incidents/additional work, and/or other issues
  • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
  • Review construction plans for compliance with all applicable codes, permit issuance, and permit fees, regulations, and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
  • Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
  • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
  • Prepare and maintain timely and accurate documentation, reports, and other materials
  • Track and review sub-trade quotes, estimates, changes, and requests for payment
Requirements
  • Ability to read blueprints, schematics, field drawings, and plans
  • A solid understanding of all construction trades and construction techniques
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
  • Demonstrated success in project delivery and execution of project management methods
  • Strong management, delegation, planning, and leadership skills
  • Highly effective negotiation, diplomatic, and conflict resolutions skills
  • Excellent facilitation of meetings, feedback sessions, and briefings in order to create consensus among stakeholders
  • Flexibility to adjust to shifting priorities and deadlines
  • Demonstrated ability to exercise necessary cost control measures
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision-making skills
  • Highly organized, strong attention to detail, and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable, and able to work effectively in a variety of settings
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
  • Team player that fosters team-based learning
  • Works well independently and in a team environment
Education and Experience
  • High School Diploma
  • Completion of a Construction, Building Technology Diploma or Engineering Degree
  • Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
  • IICRC Certifications are considered an asset
  • Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management
Competencies
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility
  • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance
  • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction
  • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion
  • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities

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