Project Manager

3 weeks ago

St Catharines, Ontario, Canada ServiceMaster Restore Full time
Job Summary:

As a Project Manager at ServiceMaster Restore, you will be responsible for overseeing all aspects of restoration projects, including obtaining quotes, budgets, and final repair estimates. You will work closely with in-house technicians and external sub-trades to ensure timely and efficient project execution while maintaining the integrity of estimates and client service level agreements.

Key Responsibilities:

  • Attend various sites to prepare detailed scopes and estimates for insurance and non-insurance jobs received
  • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
  • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
  • Confirm deductibles with the client and obtain payment prior to starting repairs
  • Manage all components of projects while ensuring customer satisfaction through timely restoration processes
  • Monitor and coordinate project activities with the insured individuals, clients, sub-trades, and other consultants
  • Coordinate the daily activities of all project staff, construction trades, and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
  • Assist in the resolution of change requests, unforeseen incidents, additional work, and other issues
  • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
  • Review construction plans for compliance with all applicable codes, permit issuance, and permit fees, regulations, and ordinances that govern certain bodies of work
  • Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
  • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
  • Prepare and maintain timely and accurate documentation, reports, and other materials
  • Track and review sub-trade quotes, estimates, changes, and requests for payment
  • Establish effective onsite communications and progress reporting processes with sub-trades and clients
  • Ensure all compliance tasks are completed as required and all job files are completed accordingly
  • Proactive in response to all insured individuals/client inquiries, concerns, or complaints and resolve any issues as soon as possible
  • Participate in 'on-call' rotations
  • Attend industry events as required
  • Ensure compliance with health and safety and reporting requirements
  • Maintain professional conduct and appearance in all client-facing activities
  • Ensure high standards of workmanship and efficiency
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
  • Attend courses and seminars as required by management
  • Obtain certifications as required by management
  • Perform other duties as may be required
Requirements:

  • Secondary School (preferred)
  • Restoration Project Management: 3 years (required)
  • Class G Licence (required)
  • IICRC Certification (required)
Benefits:

  • Company car
  • Dental care
  • Extended health care
  • Life insurance
Work Location: In person Compensación: $60,000.00 - $70,000.00 per year

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