Mountain Resort Operations Manager

2 days ago

Whistler, British Columbia, Canada Vail Resorts Full time
Job Summary:

We are seeking a highly skilled and experienced Guest Services Assistant Manager to join our team at Whistler Blackcomb. As a key member of our Products Sales and Services (PSS) team, you will be responsible for overseeing the daily operations of Guest Services, Snow School Sales, and Reservations.

Key Responsibilities:
  • Provide exceptional guest service and ensure that all guests have an unforgettable experience on the mountain.
  • Lead and manage a team of Guest Services, Snow School Sales, and Reservations agents and supervisors to achieve exceptional results.
  • Develop and implement strategies to improve guest satisfaction, increase sales, and enhance the overall guest experience.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
  • Monitor and manage budgets, labor, and expenses to ensure financial targets are met.
  • Identify and implement opportunities for process improvements and cost savings.
Requirements:
  • Proven leadership and management experience in a fast-paced, dynamic environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and guests.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Experience with computerized sales and reservations systems, preferably Guest Connect.
  • BC Driver's License and clean driver's abstract required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to world-class skiing and snowboarding.
  • A comprehensive training program to ensure your success in the role.

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