Mountain Resort Operations Manager

15 hours ago


Whistler, British Columbia, Canada Vail Resorts Full time
Unlock Your Potential in a Dynamic Mountain Resort Environment

At Vail Resorts, we're committed to delivering exceptional guest experiences and fostering a culture of inclusivity, safety, and excellence. As a key member of our Product Sales and Services team, you'll play a vital role in shaping the future of our mountain resorts.

Key Responsibilities:
  • Lead a high-performing team of Guest Services, Snow School Sales, and Reservations professionals to deliver exceptional guest experiences.
  • Develop and implement strategies to drive sales growth, improve operational efficiency, and enhance guest satisfaction.
  • Collaborate with cross-functional teams to ensure seamless execution of resort operations, including scheduling, payroll, and employee development.
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement.
  • Provide coaching, guidance, and support to team members to ensure they have the skills and resources needed to succeed.
Requirements:
  • Proven leadership experience in a fast-paced, dynamic environment.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and guests.
  • Strong business acumen and understanding of resort operations.
  • Ability to adapt to changing priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional guest experiences.


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