Hospitality Service Representative

3 weeks ago


Medicine Hat, Alberta, Canada City of Medicine Hat Full time

City of Medicine Hat Career Opportunity

We are seeking enthusiastic and reliable individuals to join our Food and Beverage team as Hospitality Workers I and Hospitality Workers II.

About the Role:

As a Hospitality Worker I, you will be responsible for setting up and closing the hospitality booth, preparing and serving beverages, handling retail sales, and providing general information to patrons. You will work in a fast-paced environment, interacting with customers and colleagues while maintaining a clean and organized workspace.

Hospitality Workers II will oversee the preparation, distribution, and sale of food and beverages, ensuring work areas are kept neat and clean. You will provide direction to Hospitality Workers I and ensure inventory counts are performed and recorded pre and post events.

Key Responsibilities:

  • Hospitality Workers I
  • Set up and close the hospitality booth, ensuring the work area is neat and clean.
  • Prepare and serve beverages, including in-seating service during events.
  • Handle retail sales and complete reconciliations following approved cash handling procedures.
  • Provide general information about the facility, services, events, and attractions.
  • Operate kitchen equipment, such as the grill and deep fryer, for food preparation.
  • Monitor ice levels and ensure prompt deliveries.
  • Remove and dispose of recyclables and garbage around food service areas properly.

  • Hospitality Workers II
  • Oversee the preparation, distribution, and sale of food and beverages.
  • Provide direction to Hospitality Workers I and ensure inventory counts are performed and recorded.
  • Maintain cash floats and reconcile sales with the point-of-sale system.
  • Ensure patron satisfaction by responding promptly and courteously to requests and concerns.
  • Accept payments from patrons and issue change according to the City's cash handling procedures.
  • Prepare and serve alcoholic beverages in accordance with the Alberta Gaming and Liquor Act.

Requirements:

  • Able to work a casual schedule, including evening and weekend shifts.
  • Hospitality Workers I
  • Must be at least 15 years of age.
  • Previous experience in food preparation and customer service is considered an asset.
  • Successful completion or ability to obtain Food Safe certification.
  • Competitive rate of pay: Starting at $15.00/hr.

  • Hospitality Workers II
  • Must be at least 18 years of age.
  • Successful completion of Grade 12 or High School equivalency diploma.
  • Minimum of two (2) years' experience in the food & beverage service industry.
  • Legally permitted to serve alcohol and successful completion or ability to obtain an Alberta ProServe certification.
  • Competitive rate of pay: Starting at $17.00/hr.

Why Work with Us:

  • Foster a culture of continuous learning and professional advancement.
  • Collaborate with passionate professionals dedicated to achieving excellence.
  • Access to ongoing training and career growth opportunities.


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