Hospitality Manager

4 days ago


Medicine Hat, Alberta, Canada Sizzling Wok Full time

Job Title: Hospitality Manager - Food Service Lead

Salary: $60,000 - $80,000 per year

Job Description: We are seeking a highly skilled and experienced Hospitality Manager - Food Service Lead to join our team at Sizzling Wok. As a key member of our management team, you will be responsible for leading the food service team to deliver exceptional customer experiences.

Key Responsibilities:

  • Establish Methods to Meet Work Schedules: Develop and implement effective methods to ensure that work schedules meet the needs of our customers and staff.
  • Supervise and Coordinate Activities of Staff: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that high-quality standards are maintained.
  • Train Staff in Job Duties: Train staff in job duties, sanitation, and safety procedures to ensure that they have the skills and knowledge required to perform their roles effectively.
  • Estimate Ingredient and Supplies Required: Estimate the quantity of ingredients and supplies required for meal preparation, minimizing waste and ensuring that we have sufficient stock on hand.
  • Hire Food Service Staff: Hire and manage a team of food service staff, including cooks, servers, and hosts/hostesses.
  • Maintain Quality Control Standards: Ensure that food and service meet quality control standards, maintaining a clean and safe environment for our customers.
  • Prepare Budget and Cost Estimates: Prepare budgets and cost estimates for food and labor costs, ensuring that we operate within budget.
  • Address Customer Complaints: Address customer complaints and concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Maintain Records: Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights into our operations.
  • Prepare Reports: Prepare regular reports on sales, customer feedback, and other key performance indicators, enabling us to make informed decisions.

Requirements:

  • Education: Secondary (high) school graduation certificate
  • Experience: Experience in a supervisory or management role in a food service environment is an asset.
  • Knowledge and Skills: Knowledge of food safety and sanitation procedures, as well as excellent communication and interpersonal skills.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.



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