Technical Support Specialist

3 days ago


Innisfail, Canada INNISFAIL TECH SOLUTIONS Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at INNISFAIL TECH SOLUTIONS. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide timely support to resolve technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.

Requirements:

  • Bachelor's degree.
  • 1 year to less than 2 years of experience.

Work Environment:

35 hours per week.

Language: English.



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