Technical Support Specialist
3 days ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at INNISFAIL TECH SOLUTIONS. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities:
- Respond to user inquiries and provide timely support to resolve technical issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
Requirements:
- Bachelor's degree.
- 1 year to less than 2 years of experience.
Work Environment:
35 hours per week.
Language: English.
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