Technical Support Specialist

2 weeks ago

Innisfail, Canada INNISFAIL TECH SOLUTIONS Full time

Job Summary: We are seeking a diligent and detail-oriented Technical Support Specialist to join our team at INNISFAIL TECH SOLUTIONS. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical assistance to our customers, ensuring seamless service delivery and resolving complex technical issues efficiently.

Key Responsibilities:

  • Respond to customer inquiries and technical issues via phone, email, or in-person
  • Provide technical guidance and support to customers, including troubleshooting and resolving technical problems
  • Collaborate with internal teams to resolve complex technical issues and ensure timely resolution
  • Develop and maintain technical knowledge to stay up-to-date with the latest technologies and trends
  • Participate in on-call rotations and provide after-hours support as needed

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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