Technical Support Specialist

4 weeks ago

Innisfail, Canada INNISFAIL TECH SOLUTIONS Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at INNISFAIL TECH SOLUTIONS.

Job Summary

The User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and network connectivity. The successful candidate will have excellent problem-solving skills, a strong understanding of computer systems and software, and the ability to communicate complex technical information to non-technical users.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, or in-person
  • Research and resolve technical issues using technical manuals, online resources, and other documentation
  • Collaborate with other technical teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of technical solutions to improve user experience
  • Supervise and mentor junior technical support staff
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or a related field
  • Excellent problem-solving and communication skills
  • Strong understanding of computer systems, software, and network connectivity
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to INNISFAIL TECH SOLUTIONS.

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