Technical Support Specialist

3 weeks ago


Innisfail, Canada INNISFAIL TECH SOLUTIONS Full time

We are seeking a skilled Technical Support Specialist to join our team at INNISFAIL TECH SOLUTIONS. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties.

Key responsibilities include:

  • Responding to user inquiries and resolving technical issues
  • Collaborating with other technical support analysts to maintain a problems and solutions log
  • Participating in the redesign of applications and other software
  • Providing business systems, network, and Internet support to users
  • Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Performing Web-server backup and recovery operations

Requirements:

  • Bachelor's degree
  • 1 year to less than 2 years of experience

Work Environment:

  • 35 hours per week
  • English language


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