Hospitality Account Professional

2 hours ago

Richmond, British Columbia, Canada PressReader Full time

PressReader is a pioneering technology company that partners with leading publishers worldwide to deliver content to millions of users across 160 countries.

Our innovative digital distribution approach has enabled prominent publications such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to reach new audiences through business partnerships with airlines, hotels, cruise ships, libraries, and thousands of other companies globally.

We are seeking an experienced Hospitality Account Professional to join our dynamic team in Richmond, BC.

As a key member of our Hospitality team, you will redefine how we handle customer renewals and provide in-life support to clients. From initial sale to renewal, you will connect with clients, understand their feedback and needs, and support them through renewals. Engaging the sales operations team for technical support when needed, you will actively own an evolving list of clients and ensure success in renewals, drive engagement with our product, and reduce overall churn. This is a fantastic opportunity to join a collaborative and supportive tech company where your contributions will be valued.

Your Key Responsibilities:

  • Develop and maintain strong relationships with assigned client accounts, and assist with onboarding of newly sold clients.
  • Serve as the primary point of contact for client inquiries, concerns, and escalations.
  • Complete renewals, including updates to relevant agreements, and ensure timely billing of clients. Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.
  • Understand clients' primary objectives for our product, providing the necessary feedback and materials (where applicable) to help achieve those objectives.
  • Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical.
  • Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to address and facilitate client requests.
  • Implement up-sell or cross-sell options as outlined by the company, working to set targets.
  • Monitor client satisfaction and promptly address any issues to maintain high levels of retention.
  • Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts.
  • Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information.
  • Other duties as assigned.

Your Qualifications:

  • A minimum of 2-3 years of experience in B2B sales or business development.
  • Exceptional communication and interpersonal skills in English.
  • Solid organizational skills, and a results-driven approach.
  • Strong analytical and problem-solving skills.
  • A proactive and creative mindset.
  • The ability to thrive both independently and collaboratively in a dynamic, fast-paced setting.
  • The flexibility to work in different time zones.
  • Experience with CRM and other sales tools.

Bonus Points:

  • A bachelor's degree in business administration, marketing, or a related field.
  • Fluency in an additional language, including but not limited to German, Italian, Arabic, French, Dutch, or an Asian language.
  • A strong interest in published media, hospitality, and the business of travel.

Why PressReader?

We offer a hybrid work environment to balance flexibility and collaboration. This role requires working in our Richmond, BC office two days a week, with the opportunity to work remotely when not in the office. Our compensation package includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a competitive base salary range of $50,000 to $60,000, with potential bonus tied to KPIs.

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