Account Manager

4 weeks ago


Richmond, British Columbia, Canada PressReader Full time

At PressReader, we're looking for a skilled Account Manager to join our Hospitality team. As an Account Manager, you will play a crucial role in redefining how the hospitality vertical handles customer renewals and provides in-life support to clients.

Your primary responsibilities will include developing and maintaining strong relationships with assigned client accounts, assisting with onboarding of newly sold clients, and serving as the primary point of contact for client inquiries, concerns, and escalations.

You will also be responsible for completing renewals, including updates to relevant agreements, and ensuring timely billing of clients. Additionally, you will understand clients' primary objectives for the product, providing the feedback and materials necessary to help achieve those objectives.

As a key member of our Hospitality team, you will collaborate with internal teams to help address and facilitate client requests, implement up-sell or cross-sell options, and monitor client satisfaction and promptly address any issues to maintain high levels of retention.

Requirements for this role include at least 2 to 3 years of work experience in B2B sales or business development, exceptional communication and interpersonal skills in English, solid organizational skills, and a proactive and creative mindset.

We offer a hybrid work environment, a competitive compensation package, and opportunities for professional growth and development.


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