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Patient Care Coordinator
2 months ago
**Job Summary**
Innomar Strategies is seeking a highly skilled and dedicated Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring the seamless coordination of patient services, providing exceptional customer service, and driving business growth.
**Key Responsibilities:**
- Serve as the primary point of contact for patients, providing timely and effective support to address their needs and concerns.
- Collaborate with cross-functional teams to ensure seamless coordination of patient services, including prescription management, reimbursement support, and adverse event reporting.
- Develop and maintain strong relationships with patients, healthcare professionals, and insurance companies to ensure optimal reimbursement support and patient outcomes.
- Provide education and training to patients on program services, including injection training, pharmacy options, and reimbursement support.
- Manage and resolve patient complaints and concerns in a professional and timely manner.
- Stay up-to-date on regulatory requirements, industry trends, and company policies to ensure compliance and optimal business performance.
**Requirements:**
- Bilingualism (English/French) is an asset (requirement for province of Quebec).
- Experience in a customer service setting, preferably in the healthcare or pharmaceutical industry.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare professionals, and internal stakeholders.
- Ability to work autonomously and as part of a team, with a strong sense of urgency and attention to detail.
**What We Offer:**
Innomar Strategies provides a comprehensive suite of benefits, including medical, dental, and vision care, as well as a range of training programs and professional development resources to support your growth and success.
