Patient Transportation Coordinator
2 weeks ago
About the Role
The Coordinator, Patient Transportation is a key position within the Interior Health Authority, responsible for arranging transfers that meet the care needs of patients and the operational requirements of our facilities.
Key Responsibilities
- Coordinate patient transfers between health authority facilities, working in a call-centre environment to arrange on-time delivery of ground and air transportation resources
- Communicate with clinical staff, transportation providers, and bed coordinating agencies to facilitate patient flow through the healthcare continuum in a cost-effective manner
- Provides transportation resources that match the care requirements of patients, coordinates transfer activity to facilitate on-time delivery of patient care, and optimizes patient flow through the healthcare continuum
- Obtains patient care information from clinical staff and electronic resources, and inputs this data into the PTO software program for quality assurance and invoice verification
- Uses a customer-relations approach to match the most appropriate transportation resource to the patient's clinical needs
- Participates in continuous quality improvement activities, including auditing patient transfer activities, identifying opportunities for program improvement, and reporting and investigating incidents and complaints
Requirements
- Graduate of an accredited program in direct patient care, with eligibility for licensure in a professional registering body (e.g. Emergency Medical Dispatcher, Primary Care Paramedic, RN, LPN)
- Three years recent related experience, including coordination of inter-facility patient transfers, or an equivalent combination of education, training, and experience
- Ability to plan, implement, and evaluate safe and cost-effective patient transportation services
- Excellent organizational skills, with the ability to work independently, manage a varied workload, and problem-solve
- Ability to adapt and implement ongoing change and quality improvement initiatives
What We Offer
- An attractive remuneration package
- Excellent career prospects
- Employer-paid training and education
- Work-life balance
- Opportunities for professional growth and development
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We encourage applications from individuals who identify as Aboriginal (First Nations, Métis, or Inuit), and who self-identify as having a disability.
Interior Health Authority is an equal opportunities employer. We welcome applications from individuals who self-identify as having a disability.
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