Senior Communications and Change Management Specialist

4 weeks ago

Halifax, Nova Scotia, Canada Sun Life Financial Full time

About the Role

Sun Life Financial is embarking on a digital transformation journey, and we're seeking a skilled Communications and Change Management Specialist to join our Group Underwriting team. As a key member of our team, you'll be responsible for managing internal communication and training initiatives, as well as supporting our change management strategy for the transformation program.

This is a challenging and exciting role that requires a unique blend of communication, project management, and change management skills. You'll work closely with our Agile team to deliver innovative digital solutions to our business, and collaborate with various stakeholders to create a compelling executive story for the transformation program.

Key Responsibilities

  • Develop and execute a dynamic multimedia communication program to achieve the Objectives and Key Results for the transformation.
  • Create a compelling executive story for the transformation program, leveraging data to build the messaging around the transformation progress.
  • Collaborate with the program Hub and Squads to launch new initiatives and create reference material for target business users.
  • Identify training needs, plan, develop, and deliver training content to educate the target business users on new initiatives and their impacts on their day-to-day work.
  • Develop content and record training videos to serve as ongoing learning tools for Underwriting and Business Development teams.
  • Maintain reference materials related to previously launched initiatives and act as a subject matter expert resource to staff, committees, and other teams.
  • Work closely with UX designers to write UX content for Underwriting's digital application.
  • Explore and create rich media to bolster our communication – images, short videos, GIFs, interactive media, and more.
  • Engage, collaborate, and build trusted relationships with employees across the GB organization.
  • Apply and grow your creativity and transformational skills.
  • Work on special projects as required.

What You'll Need to Succeed

  • Excellent business writing and editing skills.
  • Training delivery experience.
  • Experience within group benefits and group underwriting is preferred.
  • Experience working in Agile/Scrum methodologies for enterprise delivery or interest in learning.
  • Proven project management skills – able to manage competing priorities, with multiple stakeholders and tight timelines.
  • Knowledge of both traditional, social, and digital communications channels.
  • A curiosity for new technologies and their potential business use-cases.
  • Able to write in a professional style that is persuasive/effective, informative, grammatically correct, and direct (plain language).
  • Ability to simplify complex concepts to communicate to a diverse audience with varying degrees of concept experience.
  • An avid learner who is resourceful and seeks to understand.
  • Creative, customer-focused, and results-oriented.
  • Confident influencing skills with demonstrated ability to be effectively persuasive.
  • Strategic thinker – used to focusing on the big picture.
  • Self-motivated – can work with minimal input or direction.
  • French would be an asset, but not mandatory.
  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What's in It for You?

  • We're proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
  • We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
  • In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
  • A caring, supportive, and inclusive culture.
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Time off giving you the flexibility to focus on the moments that matter.
  • Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

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