Senior Change Management Specialist

2 weeks ago

Halifax, Nova Scotia, Canada Manulife Full time

Job Title: Senior Change Management Specialist

Job Summary:

We are seeking a highly skilled Senior Change Management Specialist to join our team at Manulife. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.

Key Responsibilities:

  • Develop and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
  • Establish the communications framework for how activities throughout the organization tie into the modernization occurring within the contact center space.
  • Partner with cross-functional teams to ensure alignment and integration of the contact center strategy with broader organizational initiatives.
  • Identify and assess potential risks and opportunities in the contact center environment and develop mitigation strategies to address them.

Requirements:

  • Ability to define operational strategies that align to global business objectives and are informed by multiple internal and external sources.
  • Measures and reports on the effectiveness of change management activities, and adjusts strategies as needed to ensure successful adoption of changes.
  • Establishes feedback mechanisms to collect insights from employees and partners on the impact of change initiatives and uses this information to continuously improve change management processes.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

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