Senior Product Manager, Day-to-day Banking Expert

1 month ago


Old Toronto, Canada Coast Capital Savings Full time
At Coast Capital Savings, we're committed to building a better future for our members. As a member-owned cooperative, we're dedicated to helping our members achieve their goals and overcome their challenges. Our strong operating and risk culture ensures that we're always looking for ways to improve and innovate.

**Job Summary**

We're seeking a Senior Product Manager, Day-to-day Banking to join our team. This role will be responsible for managing the retail & small business day-to-day account P&L, as well as developing and managing the day-to-day banking initiatives roadmap. The successful candidate will have a strong understanding of day-to-day banking products and be able to identify and bring to ground market trends/innovation.

**Key Responsibilities**

* Develop and manage the day-to-day banking initiatives roadmap, staying on top of changing and emerging methods.
* Identify and monitor business trends, competitive intelligence, and emerging trends / best practices to determine implications of proposed daily banking enhancements, regulatory restrictions, and customer feedback.
* Maintain a high level of communication with operations and supporting partners to resolve member day-to-day banking escalations and meet service standards.
* Improve employee and client experiences across end-to-end journeys through process simplification and system enhancements.

**Requirements**

* Bachelor's Degree in Business or related areas. Post-graduate degree in relevant field a plus.
* 10+ years of experience in day-to-day banking, chequing, and small business within financial services.
* Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.).
* Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities.
* Strong analytical capabilities, including insight development and executive-level performance reporting.

**Why Join Coast Capital Savings?**

We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community and offer a range of benefits to our employees, including comprehensive, customizable benefits for you and your family, and a choice of a defined contribution or defined benefit pension plan or RSP's.

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