Senior Product Manager, Day-to-day Banking Expert
1 month ago
**Job Summary**
We're seeking a Senior Product Manager, Day-to-day Banking to join our team. This role will be responsible for managing the retail & small business day-to-day account P&L, as well as developing and managing the day-to-day banking initiatives roadmap. The successful candidate will have a strong understanding of day-to-day banking products and be able to identify and bring to ground market trends/innovation.
**Key Responsibilities**
* Develop and manage the day-to-day banking initiatives roadmap, staying on top of changing and emerging methods.
* Identify and monitor business trends, competitive intelligence, and emerging trends / best practices to determine implications of proposed daily banking enhancements, regulatory restrictions, and customer feedback.
* Maintain a high level of communication with operations and supporting partners to resolve member day-to-day banking escalations and meet service standards.
* Improve employee and client experiences across end-to-end journeys through process simplification and system enhancements.
**Requirements**
* Bachelor's Degree in Business or related areas. Post-graduate degree in relevant field a plus.
* 10+ years of experience in day-to-day banking, chequing, and small business within financial services.
* Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.).
* Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities.
* Strong analytical capabilities, including insight development and executive-level performance reporting.
**Why Join Coast Capital Savings?**
We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community and offer a range of benefits to our employees, including comprehensive, customizable benefits for you and your family, and a choice of a defined contribution or defined benefit pension plan or RSP's.
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