Customer Insights and Experience Specialist

4 weeks ago


Toronto, Ontario, Canada Okta, Inc. Full time
About Okta, Inc.

Okta, Inc. is a leading provider of identity and access management solutions. Our mission is to enable individuals and organizations to safely use any technology, anywhere, on any device or app.

Annual Salary Range

The annual base salary range for this position is between $104,000—$156,000 USD. This figure may vary based on individual qualifications, skills, and experience.

Job Description

This Customer Insights Manager role is responsible for owning the customer experience touchpoints and journey for the Auth0 product-led growth segment within Okta. The ideal candidate will be comfortable engaging one-on-one with customers, analyzing large data sets, and driving projects from start to finish.

Key Responsibilities:
  • Pursue excellence in customer experience by gathering insights from customer feedback and research.
  • Analyze and report on customer experience via in-product analytics, surveys, interviews, and focus groups.
  • Map user journeys within the Auth0 product, specifically related to onboarding and getting started.
  • Become an expert in PLG/self-service experience within SaaS and work with a customer base of developers.
Required Skills and Qualifications

The ideal candidate will possess:

  • 6+ years of experience in Customer/Product Research, Customer Experience, Project Management or related roles.
  • Ideal experience working in PLG/self-service within SaaS and having worked with a customer base of developers.
  • Advanced Google Spreadsheets/Excel skills, as well as proficiency in analytics tools like Tableau/Looker.
  • Data-driven and KPI-focused decision making.
  • Strong leadership and communication skills.
Benefits

As a full-time employee at Okta, you can look forward to amazing benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.



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