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Client Service Coordinator

2 months ago


Sydney, Nova Scotia, Canada VON Canada Full time
About the Role

VON Canada is seeking a skilled Client Service Associate to join our team. As a Client Service Associate, you will play a vital role in ensuring the delivery of quality client care and service.

Key Responsibilities
  • Client Visit Scheduling: Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Client Referral and Update Processing: Receive and process client referrals and updates, responding to inquiries from clients, doctors, service providers, and other agencies.
  • Scheduling and Administrative Duties: Perform daily scheduling changes, including sick calls, client cancellations, and new client admissions, as well as other administrative duties.
  • Team Collaboration: Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met.
  • Client Support: Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Confidentiality and Data Protection: Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
What We Offer
  • Competitive Compensation: Competitive salaries and vacation time.
  • Benefits and Pension Plan: Tiered benefits (health, dental, LTD) and an Employee Assistance Program for eligible employees, as well as a Defined Benefit Pension Plan with company contribution for eligible employees.
  • Professional Development: Opportunities for skill development, eLearning, and career advancement.
  • Healthcare Technology Experience: Experience with new healthcare technology such as CellTrak and Procura.
  • Community Impact: Be part of a healthcare team that provides support to people in your community and frontline workers.
Requirements
  • Education: University/College education preferred, High School Diploma required.
  • Certifications and Experience: Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset. Proficiency with MS Office programs, Outlook, faxing software, and database management is required.
  • Previous Experience: Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset. Experience in a healthcare environment is also an asset.
  • Personal Qualities: Tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment.