Access Navigator, Provincial Preschool Autism Service Coordinator
2 weeks ago
We are seeking a highly skilled and compassionate Access Navigator to join our Provincial Preschool Autism Service team. As a key member of our Clinical Intake & Care Coordination stream, you will be the single point of contact for clients and families, as well as service providers at the point of referral.
Key Responsibilities- Be the first point of contact for families contacting PPAS and explore child and family needs upon entry into PPAS.
- Assist in matching child/family needs with the services available in PPAS, interacting with clinicians and administrative staff to support a coordinated continuum of care.
- Keep timely and accurate records of navigation and coordination activities for team communication and care coordination.
- Develop and maintain professional relationships with families throughout their preschool years and support the transition to school process.
- Support access to school-age diagnostic services as appropriate.
- Participate in planning, development, and ongoing evaluation/quality improvement.
This role is critical in ensuring that clients/families, partners, and referring and community providers experience a respectful and consistently high quality of service as children enter and navigate through PPAS.
Requirements- Bachelor of Social Work required (other healthcare professional degrees with experience in facilitating intakes may be considered).
- Registration with the Nova Scotia College of Social Workers (NSCSW) or applicable College is required.
- Minimum of two years related clinical experience, required.
- Three to five years' experience in intake and/or client navigation, preferred.
- Experience in pediatric settings, and specifically autism, preferred.
- Knowledge of IWK, Nova Scotia Health, Autism Nova Scotia, Hearing and Speech Nova Scotia, and community resources and skills in navigating systems preferred.
- Ability to effectively and efficiently conduct virtual and telephone-facilitated intake for the purpose of gathering and providing information and support to patients and families and matching of services required.
- Ability to match criteria for clinical streams to identify patient and family needs required.
- Ability to accurately enter data and use databases and patient information systems to collect patient information and to retrieve reports related to patient demographics and wait times required.
- Able to work in a collaborative and consultative manner as part of an interprofessional team required.
- Demonstrated clinical competence and experience with the described patient population required.
- Competencies in other languages an asset; French preferred.
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