Insurance Customer Service Representative

8 hours ago


Dieppe, Canada TD Bank Full time

TD Bank is committed to delivering exceptional customer experiences.

We are seeking a highly skilled Insurance Customer Service Representative to join our team in Moncton, New Brunswick. As a valued member of our Contact Centre Team, you will play a crucial role in ensuring the satisfaction of our customers across Canada.

Job Description

This is an exciting opportunity to work with a leading financial institution and contribute to the success of our business.

The successful candidate will possess excellent communication skills, both written and verbal, and be proficient in both English and French. This position requires strong problem-solving abilities, attention to detail, and a customer-centric approach.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide personalized service to ensure customer satisfaction and loyalty.
  • Maintain accurate records and documentation, adhering to regulatory requirements and company policies.
Requirements:

To be considered for this role, applicants must meet the following criteria:

  • Bilingualism in English and French (spoken and written).
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Digital literacy and proficiency in computer systems.
  • General Insurance license in their home province is an asset.
Work Environment:

After completing in-person training and onboarding sessions, the role operates in a hybrid workplace model, allowing for flexibility and work-life balance.

As a TD Bank employee, you can expect a comprehensive benefits package, ongoing training and development opportunities, and a collaborative work environment that values diversity and inclusion.



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