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Food Service Supervisor

1 month ago

Hamilton, Ontario, Canada Tim hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our high standards of quality and customer service are met.

Key Responsibilities:
  • Establish Work Schedules: Develop and implement efficient work schedules to meet the demands of our busy restaurant.
  • Supervise and Coordinate Staff: Lead and motivate our food service team to ensure that they are working together effectively to provide excellent customer service.
  • Train Staff: Provide ongoing training and coaching to our staff to ensure that they have the skills and knowledge needed to perform their jobs to the highest standard.
  • Estimate Ingredients and Supplies: Accurately estimate the ingredients and supplies needed for meal preparation to minimize waste and ensure that we have enough stock on hand.
  • Quality Control: Ensure that all food and beverages meet our high standards of quality and presentation.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of stock, repairs, sales, and wastage to inform our business decisions.
  • Reporting: Prepare and submit regular reports to management on sales, customer feedback, and other key performance indicators.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service supervisory role.
  • Language: English.
  • Work Hours: 40 hours per week.