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Information Systems Support Specialist

2 months ago


Brampton, Ontario, Canada Horstman Canada Inc. Full time

The Information Systems Support Specialist position at Horstman Canada Inc. is a challenging and rewarding opportunity to join our team in providing technical support to users across various departments.

Job Summary

We are seeking a highly motivated and detail-oriented individual to fill this role, which involves troubleshooting and resolving technical issues with computer systems, networks, and software applications. The ideal candidate will possess excellent problem-solving skills, be able to work effectively under pressure, and have strong communication skills to interact with users at all levels.

This permanent full-time position offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including dental and healthcare plans, and a registered retirement savings plan (RRSP).

Key Responsibilities
  • Provide technical support to users through phone, email, or in-person interactions;
  • Troubleshoot and resolve hardware and software issues with computer systems, networks, and applications;
  • Install, configure, and maintain computer systems, networks, and software applications;
  • Participate in the design and implementation of new technologies and processes;
  • Collaborate with other teams to identify and implement process improvements;
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field;
  • Minimum 2 years of experience in a technical support role;
  • Excellent problem-solving and analytical skills;
  • Strong communication and interpersonal skills;
  • Ability to work effectively under pressure and meet deadlines;
  • Knowledge of computer systems, networks, and software applications;
  • Familiarity with Veritas Netbackup;
Benefits
  • Dental plan;
  • Healthcare plan;
  • Registered Retirement Savings Plan (RRSP);
Work Environment

The successful candidate will work in a fast-paced environment with tight deadlines, requiring strong attention to detail and multitasking abilities. This position also requires the ability to work independently and as part of a team, with excellent oral and written communication skills.