Implementation Specialist

Grantbook is seeking a highly skilled Implementation Specialist to join our team. As a key member of our Salesforce practice, you will be responsible for leading the implementation of customized solutions on the Salesforce platform.

As the technical lead, you will be at the forefront of innovating our practices to implement, set up, and deploy Salesforce for clients. Your responsibilities will include:

1. Leading discovery meetings to map out business processes with clients and translating them into requirements for systems that evaluate and rank applications
2. Designing system architecture, including custom data models and workflows
3. Building out solutions using declarative Salesforce functionality, including automations using Flow Builder
4. Working with various form builders to create applicant-friendly application forms that balance user experience and data collection
5. Setting up online portals in Experience Builder for users to review and submit applications, reports, and payments
6. Automating emails and communications between the foundation and their applicants to streamline the grant approval process
7. Building reports and dashboards for foundation boards and directors to see where their funds are going and where their impact is measuring against benchmarks
8. Implementing third-party/appExchange tools to enable document generation and file management
9. Developing continuous testing, deployment, and support of new features and changes to ensure systems are available and functioning for staff as intended

As an advanced builder on the Salesforce team, you will get to:

1. Mentor team members as they develop their Salesforce skills and certifications
2. Host learning sessions to share knowledge and build capacity of team members
3. Provide coaching to help newer builders get unblocked, solve problems, and ideate on solutions
4. Develop your leadership skills with an enthusiastic and dedicated team

As we build out our Salesforce team and practice, you will get to:

1. Work with Grantbook's Growth team to support the scoping and sales of Salesforce services to grantmaking organizations
2. Work with Partnership Lead to grow our Salesforce Implementation Partnership by helping to design and execute on the future state vision of the practice
3. Provide thought leadership both internally and with external stakeholders in how Salesforce can best be implemented to operationalize a foundation's mission and vision
4. Further develop our current-state audit and solution evaluation practices by gathering and documenting the functional requirements for new grantmaking systems and processes and bringing ideas for improvement to how we work
5. Produce and share client-specific training and documentation, including on-site training, video tutorials, and blog posts around technology best practices and processes
6. Ideate with our team on how to bring new approaches and practices to our work

You will also be responsible for:

1. Providing feedback and helping enhance Grantbook's overall operations
2. Contribute to the direction and strategy of the Salesforce practice at Grantbook
3. Support Grantbook's marketing and sales efforts
4. Have fun, work as a team, and 'get it done.'
5. Contribute to service innovation and development
6. Share your knowledge with the rest of our team
7. Co-create your own personal and professional development plan

Requirements

We are looking for a candidate with:

1. Over five years of working with the implementation and technology adoption of Salesforce, ideally in a grantmaking or nonprofit environment
2. Three to five years of experience working with large data sets, either through analysis or supporting system migrations
3. High proficiency in the use of cloud solutions, such as G Suite, Office 365, Salesforce, Box, Dropbox, and Asana
4. Strong interest in developing an expertise in configuring grants management systems in Salesforce
5. Interest in experimenting with creative ways to utilize flows, third-party components, and integrations to meet complex client needs
6. Prior experience and familiarity working with Application Programming Interfaces (APIs) and relational databases preferred
7. Self-organizer and problem-solver, prepared to meet tight deadlines across multiple projects, with ability to prioritize and delegate tasks as needed
8. Able to translate plain language stakeholder requests into technical requirements, as well as technical information into plain English
9. Exceptional written and oral communication skills
10. Excellent presentation and report writing skills
11. Proven interpersonal skills and a customer service-oriented approach
12. Eligible to travel to and work in client offices across North America

Preferred Qualifications

We are looking for a candidate with:

1. Salesforce Administrator Certification
2. Additional desirable certifications: Advanced Administrator, Platform App Builder, Experience Cloud Consultant, Nonprofit Cloud Consultant, Business Analyst
3. Ideally, experience with:
4. Flow Builder
5. Salesforce Approval Processes
6. Designing custom data models and building custom objects
7. Nonprofit Success Pack (NPSP)
8. External Services preferred
9. Knowledge of the Outbound Funds managed package preferred
10. Salesforce tool integrations via Marketplace, middleware, or other means. Typical tools include Formstack Documents, FormAssembly, MailChimp, DocuSign, Conga, etc.
11. Bulk data loading tools such as Data Loader, Dataloader.io, Workbench, etc.
12. Knowledge of Salesforce user licensing options preferred

Benefits

Grantbook has a transparent salary structure with 6 levels, from A through F. We are looking for a candidate who has hands-on experience with Salesforce implementation and can make recommendations as to best practices, at the salary level of C. Your starting salary would be within the range of $93,600 - $101,000. Throughout your interview process, we'll learn more about your skills and experience and determine your salary based on what you bring to the team.

We take pay equity at Grantbook very seriously and strive to ensure everyone on our team is accurately and fairly compensated for their work. This means someone who is less comfortable negotiating a higher salary won't be financially penalized compared to someone who readily argues for higher pay. Our salary bands are tied to similar roles in the market. We scan similar organizations—size, sector, culture—with the goal to provide competitive compensation. Each level reflects a stage of progress at Grantbook defined by expected experience and skills for that level.

In addition to base pay, all Grantbook team members will enjoy a bonus—an equal share of a dedicated portion of profits set aside to reward the whole team for exceptional performance on our impact goals.

Grantbook also boasts a flexible work culture (even pre-COVID-19), and all team members receive four weeks of paid vacation per year, a comprehensive benefits package with health spending account, and, after one year with Grantbook, are eligible to buy into Grantbook's Employee Share Ownership Plan. For more information, visit our page.

Where We Work

We are a mostly remote-first team, with a fantastic office for collaborating (and having pizza lunches) centrally located by Sherbourne subway station in Toronto. We have team members in Vancouver, but the majority of our staff is located in and around Toronto. We will consider exceptional candidates from other locations in Canada as well.