Integrated Patient Registration Assistant

4 weeks ago

Tillsonburg, Canada Tillsonburg District Memorial Hospital Full time
Job Title: Integrated Patient Registration Assistant

We are seeking a highly organized and detail-oriented Integrated Patient Registration Assistant to join our team at Tillsonburg District Memorial Hospital. As a key member of our registration team, you will be responsible for registering patients, scheduling appointments, and maintaining accurate records.

Key Responsibilities:
  • Register patients and schedule appointments in accordance with hospital policies and procedures.
  • Maintain accurate Central Patient Index and Admission, Discharges and Transfer System.
  • Operate the hospital switchboard, paging systems, and other systems located in the Communication service area.
  • Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
  • Reset Citrix passwords for team members.
  • Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
  • Accept payments and issue receipts as needed.
  • Accept donations for the foundation office.
  • Complete Response Logs to all Codes, alarms, and drills.
  • Accept payments and activate patient televisions.
  • Notify the Funeral Homes for release of a body and ensuring completion of Death Reports.
  • Log all articles, either lost or found.
  • Complete Call-In Forms for maintenance.
  • Submit reports on various platforms.
  • Contact patients to remind of appointments and insure they are prepared properly for appointments.
  • Educate and train new employees.
  • Participate as a team member to support the shared expectations of the Information Services Team and adhere to all policies and procedures of the organization.
  • Recommend process improvements initiatives and ensure that service area issues are communicated to the Coordinator of Registration in a timely manner.
  • Assist other service areas of the hospital with Clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre).
  • Ensure Customer Service Standards are met.
  • Provide courteous and helpful responses to patient and public inquiries.
  • Perform duties in a manner that exemplifies and facilitates both quality and patient safety.
  • Other duties as assigned.
Qualifications:
  • Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
  • Medical Office Administration Diploma or equivalent (inclusive of medical terminology and Microsoft office education) that is acceptable to the Hospital.
  • Minimum one (1) year of recent experience in reception with telephone, switchboard and paging systems.
  • Strong computer skills specifically in Microsoft Office, Outlook and Internet.
  • Ability to type 40 wpm.
  • Demonstrated verbal and written communication skills.
  • Strong interpersonal communication skills and customer service experience.
  • Strong organizational skills and ability to work in fast paced environment.
  • Strong computer skills with Microsoft Office, Outlook, Internet.
  • Demonstrated ability to attend work on a regular basis.
  • Demonstrated ability to maintain privacy and confidentiality.
  • Demonstrated initiative and self-direction with the ability to work with minimal supervision and contribute to a team.
  • Demonstrated commitment to own professional development and continuing education.
  • Demonstrated ability to attend work on a regular basis and be available to work all shifts.
  • Collaborates with other team members.
  • Is knowledgeable of the roles of other team members and recognizes their contributions.
Other Pertinent Conditions:
  • Must be available to work all shifts as required, which may include; weekends, stat holidays, day and evening shifts. Hours are subject to change based on operation needs of the hospital.
  • Salary per the Non-Union Salary Schedule ($26.06 per hour to $30.44 per hour)

As a part of our commitment to the health and safety of our patients, staff and community from COVID-19, the Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital requires that all staff have received the required doses of COVID-19 vaccine approved by Health Canada.

Applying to this Position:

If you meet the above qualifications and are interested in applying for the above position, please click on APPLY NOW and submit a resume detailing your qualifications.

We thank all applicants, however, only those being considered for an interview will be contacted. Alexandra Hospital Ingersoll (AHI) and Tillsonburg District Memorial Hospital (TDMH) are equal opportunity employers and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by AHI/TDMH regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.

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